Job Description – Coffee Shop Assistant
The Association
The University of St Andrews Students’ Association sits at the heart of the Campus - recently voted as one of the leading Universities in the UK, ranked first in the UK by the Guardian and Times/Sunday Times and with a reputation to protect. With over 10,000 members we are the primary student venue in St Andrews and support a thriving student scene with over 140 affiliated societies.
Our Coffee Shop Operation forms an intrinsic part of the Student Experience and completes the range of services we provide including advice, representation, and entertainments in our four bars. Our offering straddles three café sites and a busy kitchen supplying food across our outlets. We also deliver a number of external catering events throughout the year and support the local community outwith term time.
Under the overall management of the Catering Manager and supervised directly by the Catering Supervisor, you will be a key part of the Catering team. You will be responsible for delivering a high class, value for money offering to our members, University Staff members and the local community
The Position
Coffee Shop Assistant: FURTHER PARTICULARS
Hours of work
Variable days evening and weekend shifts, with weekend working essential. Start and finish times variable in line with business demands.
Pay
£11.44 per hour
Essential personal qualities:
Customer service focussed
Passion for coffee
Ability to work well under pressure
Attention to detail
Outgoing
Willing to learn new skills
Flexible to working hours
Your role
You will work primarily in a front of house role alongside our Café team, serving a variety of food and beverages across both Rectors Café in our main building and the Old Union Coffee Shop on North Street and Saint Spresso at the University Sports Centre. You will be working with student staff including those at school age as part of a young enthusiastic frontline team. This will involve weekend working and exact shifts may vary week to week according to the needs of the operation.
Description of Specific Duties
- Preparation of hot and cold drinks and food for sale direct to the customer.
- Serving customers to the highest standard contributing to the Customer Experience.
- Operating the till and taking payments.
- Maintaining food and drinks displays, re-stocking as required and rotating stock.
- Adhering to all Health and Hygiene procedures within the Café operation.
- Cleaning front of house and back of house areas on a daily basis including dishwashing.
- Routine close down and cashing up as required
- Any other reasonable request in line with the scope of the role.
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Person Specification
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Attributes
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Essential
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Desirable
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Means of Assessment
(application form, interview, test, presentation etc.)
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Education & Qualifications
(technical, professional, academic qualifications and training required)
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Food safety certification
Catering/hospitality qualifications
First Aid qualification
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Certificates, application letter, CV
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Experience & Knowledge
(examples of specific experience and knowledge sought)
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Hospitality experience
Barista training
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CV, application letter and interview
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Competencies & Skills
(effective communication skills, initiative, flexibility, leadership etc.)
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Excellent customer service skills
Effective teamworking skills
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Able to work with minimal supervision
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CV, application letter, interview
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Essential Criteria – requirements without which a candidate would not be able to undertake the full remit of the role. Applicants who have not clearly demonstrated in their application that they possess the essential requirements will normally be rejected at the short listing stage.
Desirable Criteria – requirements which would be useful for the candidate to hold. When short listing, these criteria will be considered when more than one applicant meets the essential requirements.