Coffee Shop Assistant

 The Association 

The University of St Andrews Students’ Association sits at the heart of the Campus - recently voted as one of the leading Universities in the UK, ranked first in the UK by the Guardian and Times/Sunday Times and with a reputation to protect. With over 10,000 members we are the primary student venue in St Andrews and support a thriving student scene with over 140 affiliated societies.?? 

Our Coffee Shop Operation forms an intrinsic part of the Student Experience and completes the range of services we provide including advice, representation, and entertainments in our four bars. Our offering straddles three café sites and a busy kitchen supplying food across our outlets. We also deliver a number of external catering events throughout the year and support the local community outwith term time. 

Under the overall management of the Catering Manager and supervised directly by the Catering Supervisor, you will be a key part of the Catering team. You will be responsible for delivering a high class, value for money offering to our members, University Staff members and the local community. 

The Position COFFEE SHOP ASSISTANT  

FURTHER PARTICULARS 

Hours of work  

Note that this post operates annualised hours as follows: 

• 42.5 hours/week over 42 weeks from the 1st full week in August to end of May. 

• Then 10.00 hours/week over 10 weeks for the remainder of the year.  

These hours will include variable day shifts, weekend and evening working. Permanent position, 52 week contract. 

Additional Benefits 

• Annual Leave – 30 days + 5 public holidays.? 

• On shift staff discount. 

• Free staff parking. 

• Time off in lieu for any hours outwith contracted hours. 

• Staff discount scheme to local and national services:  

https://www.st-andrews.ac.uk/hr/employeebenefits/?? 

• Cycle to work Scheme and subsidised local bus travel (75% discount). 

• Employee Assistance programme.?? 

Salary £22620p.a. (to be paid in 12 equal monthly instalments).   

Essential personal qualities 

• To be able to work as part of team and on own initiative 

• Flexible to working hours 

• Efficient and productive 

• Friendly and Outgoing 

• Willing to learn new skills 

• Customer service focussed 

• Ability to work well under pressure  

• Attention to detail 

• Good written and verbal communicator 

Your role 

You will work primarily in a front of house role alongside our Café team, serving a variety of food and beverages across Rectors Café in our main building, the Old Union Coffee Shop on North Street and Saint Spresso at the University Sports Centre. You will be working with part time student staff including those at school age as part of a young enthusiastic frontline team. This will involve weekend working and exact shifts will vary week to week according to the needs of the operation. 

Description of Specific Duties 

Working under the supervision of the catering supervisor: 

• To assist with the routine operation of the cafe, delegating tasks to casual staff effectively and ensuring that quality standards are achieved and maintained. 

• Where necessary to assist with training and supervision of staff. 

• Preparation of hot and cold drinks and food for sale direct to the customer. 

• Serving customers to the highest standard contributing to the Customer Experience. 

• Operating the till and taking payments. 

• Maintaining food and drinks displays, re-stocking as required and rotating stock. 

• Adhering to all Health and Hygiene procedures within the Café operation. 

• Cleaning front of house and back of house areas on a daily basis including dishwashing. 

• Routine close down and cashing up as required. 

• To assist staff from other departments if required as well as occasional duties to support the Head Chef or Catering Manager. 

Person Specification 

Essential Criteria – requirements without which a candidate would not be able to undertake the full remit of the role.  Applicants who have not clearly demonstrated in their application that they possess the essential requirements will normally be rejected at the short listing stage.  

Desirable Criteria – requirements which would be useful for the candidate to hold.  When short listing, these criteria will be considered when more than one applicant meets the essential requirements.   

The University of St Andrews Students’ Association is committed to promoting diversity and equality for all and welcomes applications from candidates of all backgrounds. While successful candidates will always be recruited on merit, we particularly aim to include applicants with disabilities, from BAME backgrounds, and those with diverse sexualities or marginalised gender identities.